Jewelstox Refund Policy

At Jewelstox, customer satisfaction is important to us. We aim to deliver high-quality jewelry and a smooth shopping experience. Please read this Refund Policy carefully before placing an order on our website. By purchasing from Jewelstox, you agree to the terms mentioned below.

Refund and Return Eligibility

Customers may request a return or refund only for products that are damaged, defective, incorrect, or significantly different from the product description shown on the website.

To qualify for a refund or replacement:

  • The request must be submitted within 24 hours of receiving the order.
  • The product must remain unused and in its original condition.
  • Original packaging, tags, invoices, and accessories must be available.
  • An unboxing video is mandatory for verification purposes.

Refund requests without proper proof may not be accepted.

Mandatory Unboxing Video

Customers must record a clear video while opening the package. The video should:

  • Start before the package is opened.
  • Clearly display the shipping label and packaging.
  • Show the condition of the jewelry after opening.
  • Continue without cuts or edits.

This process helps us verify damage, missing items, or incorrect products fairly and quickly.

Non-Refundable Products

The following items are not eligible for returns or refunds:

  • Customized or personalized jewelry.
  • Products damaged after delivery due to misuse or mishandling.
  • Used jewelry or products without original packaging.
  • Return requests made after the allowed timeframe.

Jewelstox reserves the right to reject refund requests that do not meet our policy conditions.

Refund Process

Once your request is reviewed and approved, our support team will initiate the refund process. Approved refunds are generally processed within 7 to 10 working days.

Refunds may be issued through:

  • Original payment method
  • Store credit
  • Replacement product

The final refund method will depend on the payment mode and order status.

Shipping Charges

Customers are responsible for return shipping costs unless the delivered product is defective, damaged, or incorrect.

We recommend using a trackable shipping service while returning products. Jewelstox will not be responsible for items lost or damaged during return transit.

Order Cancellation

Orders can only be canceled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.

If Jewelstox cancels an order due to stock unavailability, payment issues, or verification concerns, a full refund will be processed to the original payment method.

Limitation of Liability

Jewelstox is not responsible for delays caused by courier companies, natural events, technical failures, or circumstances beyond our control.

Refund approval remains solely at the discretion of Jewelstox after proper inspection and verification of the returned item.

Contact Us

For refund, return, or cancellation requests, please contact our customer support team through the official Jewelstox website.

We appreciate your trust in Jewelstox and remain committed to offering a reliable and transparent shopping experience for every customer.

Additional Conditions

Customers should inspect all products immediately after delivery. Any issue related to missing products, incorrect designs, damaged packaging, broken clasps, missing stones, or manufacturing defects must be reported within the stated return period. Our customer support team may request additional photographs, order details, identity verification, or courier information before approving a return request.

Refund timelines may vary depending on banks, payment gateways, and financial institutions. Jewelstox is not responsible for delays caused by third-party payment providers. By continuing to use our website and services, customers acknowledge that they have read, understood, and agreed to this Refund Policy in full before placing an order online. These policies help maintain fairness, transparency, and customer satisfaction.