Thank you for shopping with Jewelstox. We are committed to providing jewelry and ensuring a satisfactory shopping experience for our customers. However, if you need to request a refund, please carefully review our refund policy below:
Refund and Return Policy
- Request Submission Within 24 Hours
To initiate a refund or return, you must submit your request within 24 hours of receiving the product.
Please provide the reason for the refund along with a video of the product showing any issues or defects.
- Video Proof During Package Opening
It is mandatory to record a video while opening the product packaging.
The video should clearly show the unboxing process, the condition of the product, and any damages or discrepancies.
Refunds will only be processed if the video proof meets this requirement.
- Eligibility for Refunds
Refunds are applicable only for products that are defective, damaged, or do not match the description.
Jewelry that has been used, altered, or damaged after delivery will not be eligible for returns or refunds.
- Process After Approval
Once your refund request is approved, we will process your refund within 7-10 working days.
Refunds will be credited to your original payment method or as a store credit, as per your preference.
- Non-Refundable Items
Customized or personalized jewelry items are not eligible for refunds or returns unless they are damaged or defective upon delivery.
- Shipping Charges
Shipping charges for returned items will be borne by the customer unless the product received was defective or incorrect.
Contact Us
For refund or return requests, please reach out to us at:
Email: Contactus@jewelstox.com
We are committed to providing a hassle-free shopping experience. Thank you for choosing Jewelstox!